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Frequent Questions

Does MyDogCollars.com offer any product guarantees?
How secure and private is your website?
What forms of payment do you accept?
Do you collect sales tax?
What are your shipping rates and policies?
Can I return or exchange a purchase; and what are your rules?
Do you have important advice for pet owners?

Q. Does MyDogCollars.com offer any product guarantees?

A. Yes, all MyDogCollars.com products are guaranteed to be among the highest quality pet-related merchandise available on the market. With few exceptions (noted below*), all products (in new condition) ordered from us are exchangeable or returnable. Any defective item will be replaced with an equal, equivalent or more expensive item.

Q. How secure and private is your website?

A. MyDogCollars.com is committed to protecting the security and privacy of our valued customers. The site uses secure servers (SSL) to automatically encrypt all of your personal information. We use extensive security measures to prevent the loss, misuse and alteration of your data once it is in our records.

Please note, in order to provide you with new products, coupons and seasonal sales opportunities, we do gather e-mail contact information. You may opt out of this free service at any time by simply clicking on one of our unsubscribe links. Your e-mail contact information will never be sold, traded or shared with any individual, company or marketing firm.

Q. What forms of payment do you accept?

A. MyDogCollars.com accepts Mastercard, Visa, Discover and American Express credit cards.  We also accept payment through PayPal.

Q. Do you collect sales tax?

A. Because our corporate office is located in Tennessee, we collect TN sales tax on all Tennessee orders.

Q. What are your shipping rates and policies?

A. At MyDogCollars.com, we and our vendor/manufacturers utilize a variety of carriers (USPS, UPS, FedEx and Airborne Express) for shipping; and thus are bound by the rules of each carrier.

We charge shipping fees based on weight and distance. In some instances, we run "Free Shipping" promotions on varied items.

Most MyDogCollars.com merchandise is shipped Ground with a 5 to 8 day transit time; but, Overnight and Next Day are generally available.

When it comes to purchases for Holidays and special occasions, we encourage shoppers to allow two or more weeks for delivery. Last-minute shoppers should always select their delivery options accordingly. Customers having concerns about delivery feasibility are welcome to leave "order notes."

We ship to all 50 states and Canada, usually within 24 to 72 hours of receipt of order - made-to-order selections can take longer. Canadan and International customers should contact: orders@mydogcollars.com, for easy "How-To-Order" instructions.

Realize, personalized merchandise can take 2 weeks or more to process, ship and receive.

Unless there is a manufacturer's defect, or an error on our behalf, shipping costs are NOT refundable.

Please Note: Faux Paw Productions, Melia Luxury Pet and Up Country are generally made-to-order products.

Q. Can I return or exchange a purchase; and what are your rules?

A. Yes, with a few exceptions. We want you completely satisfied with the outstanding, great products you receive from MyDogCollars.com. If there is a problem or concern with your purchase, please email our Customer Service department at orders@mydogcollars.com, within 5 days of receipt of order.

All items (except pet beds) MUST be returned to MyDogCollars.com, 2515 Eugenia Avenue, Ste. 101, Nashville, TN 37211, within 14 days of the shipping date in new condition (including original packaging). For limited pet bed returns and general questions, customers need to contact: info@mydogcollars.com. Please note that customized/personalized items are purchased with an "absolutely no return" policy and will not be accepted without prior customer approval.

Items which are received after 14 days are subject to a 50% restocking fee. Please ship returns prepaid and insured with a the package securely wrapped. Shipping and handling on returned merchandise is non-refundable -- the only exceptions are when the product was defective or MyDogCollars.com, or our supplying vendor/manufacturer has made an error. Sadly, we cannot warrant our products against improper pet and human companion use.

Once an item has been shipped for return, we ask that customers wishing an exchange revisit our website to place a new order for additional merchandise. This allows us to process and track your exchange/replacement purchase without the possibility of error.

For a refund to be issued to your credit card, please allow at least 5 business days from the day our vendor/manufacturers receive your return.

Specific exceptions to the above policy are noted on our item-description pages and below:

* If you received "free shipping and handling" on your original purchase, our standard S&H fees will be deducted from your credit-card refund.

* Insured, freight-damaged merchandise must be left in its original packaging for shipping-company inspection.

* Initially shipped merchandise returned (due to customer changing-of-address) to the vendor/manufacturer, will be subject to reshipping fees.

Q. Do you have important advice for pet owners?

A. Always supervise your pet whenever they wear any accessory or use any product. All MyDogCollars.com products are used at the owner's sole discretion and MyDogCollars.com and its parent company, Shake Your Money Maker, LLC, accept no responsibility for any loss or damage that may result. Any liability for consequential and incidental damages is expressly disclaimed. MyDogCollars.com and Shake Your Money Maker, LLC's liability in all events is limited to, and shall not exceed, the purchase price paid of the item.