Shipping Information

At MyDogCollars.com, we and our vendor/manufacturers utilize a variety of carriers (USPS, UPS, FedEx and Airborne Express) for shipping; and thus are bound by the rules of each carrier.

We charge shipping fees based on weight and distance. In some instances, we run "Free Shipping" promotions on varied items.

Most MyDogCollars.com merchandise is shipped Ground with a 5 to 8 day transit time; but, Overnight and Next Day are generally available.

When it comes to purchases for Holidays and special occasions, we encourage shoppers to allow two or more weeks for delivery. Last-minute shoppers should always select their delivery options accordingly. Customers having concerns about delivery feasibility are welcome to leave "order notes."

We ship to all 50 states and Canada, usually within 24 to 72 hours of receipt of order - made-to-order selections can take longer. Canadan and International customers should contact: orders@mydogcollars.com, for easy "How-To-Order" instructions.

Realize, personalized merchandise can take 2 weeks or more to process, ship and receive.

Unless there is a manufacturer's defect, or an error on our behalf, shipping costs are NOT refundable.

Please Note: Faux Paw Productions, Melia Luxury Pet and Up Country are generally made-to-order products.